Refund policy

Return and Refund Policy

At Sunline Fashion, we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy is designed in accordance with UK consumer laws and Shopify Payments requirements.

1. Right to Cancel (Cooling-Off Period)
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your items, without providing a reason.

To exercise this right, you must notify us within the 14-day period by contacting:
Phone: +44 7769499592

You must return the goods within 14 days after informing us of your cancellation.

2. Eligibility for Returns
To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • All original tags and packaging must be intact

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these criteria.

3. Non-Returnable Items
The following items cannot be returned unless faulty:

  • Underwear, swimwear, and intimate garments (for hygiene reasons)

  • Personalised or custom-made items

  • Gift cards

4. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015.

Please contact us within 48 hours of delivery and provide photographic evidence.

5. Refund Process
Once we receive and inspect your returned item, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days depending on your bank or card provider

6. Return Shipping Costs

  • If you cancel your order within the cooling-off period, you are responsible for return shipping costs

  • If the item is faulty or incorrect, we will cover return shipping costs

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Late or Missing Refunds
If your refund has not been received:

  • Check your bank account again

  • Contact your card issuer, as processing times may vary

  • If the issue persists, contact us using the details provided

8. Exchanges
We replace items only if they are defective or damaged. If you need an exchange, please contact us.

9. Contact Information
For all return and refund enquiries, please contact:
Phone: +44 7769499592

We are committed to providing a fair, transparent, and reliable service to all our customers.